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We designed and facilitated a hands-on experience mapping process that brought in all parts of the business not just the design team
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Our instructional team worked with the PwC team leaders to co-design a bespoke ten week, 20 session course
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We identified 30 key members of staff from across the business and invited them to design the future John Lewis experience together.
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We helped to design the very first Bayer Innovation Week
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Case Study: The Economist
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The Economist is an English-language weekly magazine-format newspaper owned by the Economist Group and edited at offices in London. In 2017 its average weekly circulation was just over 1.5 million, about half of which were sold in the United States.
Case Study: The Economist
Author Name
Thursday, 25 November 2021
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Related Service text goes here, something briefly mentions the relevance of this article to the one of the services or similar we offer. Ideally 4 to 6 rows like this pleaceholder one, no more then the placeholder sentence amount, as it would distract the reader.
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The Problem
With subscriptions being at the core of the Economist business model but facing a high churn, we were approached to help find ways to improve the experience for customers as they approach payments during their subscription timeline.
What We Did
We designed and facilitated a hands-on experience mapping process that brought in all parts of the business not just the design team, including the Head of Strategic Product Development and VP of Product and Reader Strategy; working in two teams to analyse and map the existing experience and plan the desired future state and long-term product roadmap.
8
Weeks
working with The Economist team.
6
Sessions
to identify the issue and provide our plan.
2
Months
after our plan started to take effect.
27%
More
subscribers kept their ongoing plan.
I run fortune500 company and only work with EH for corporate training.
Executive Name | CFO, The Economist
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